Refund policy

Thank you for shopping with Classic Card House. We want you to have a positive shopping experience. If you are not completely satisfied with your purchase, please review the return and refund conditions below.

1. Return Eligibility

We accept eligible returns within 30 days of delivery.

To qualify for a return, the item must:

  • Be in its original condition.
  • Be unused and undamaged.
  • Include its original packaging, accessories, and documentation, if applicable.
  • Be accompanied by proof of purchase or valid order information.

Items that have been used, damaged, altered, or returned without the required components may not qualify for a refund.

2. Non-Returnable Items

Certain items may not be eligible for return, including:

  • Items damaged after delivery due to misuse or improper handling.
  • Items missing original packaging or components.
  • Clearance or final-sale items when clearly identified at the time of purchase.
  • Products specifically identified as non-returnable on the product page.

3. How to Request a Return

Please contact Classic Card House before sending any product back.

When contacting us, please provide:

  • Your name
  • Order number
  • Product you wish to return
  • Reason for the return
  • Photos of the product and packaging, if it arrived damaged or defective

Phone: +1 817-799-7522

Address:
Classic Card House
850 Northlake Dr
Coppell, TX 75019
United States

Do not send a return to the address above unless you have received return instructions from us.

4. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or contains an incorrect item, please contact us as soon as possible after delivery.

We may request photographs or other information to verify the issue.

If the issue is confirmed, Classic Card House may provide a replacement, exchange, or refund depending on the circumstances and product availability.

5. Refunds

Once an eligible returned item has been received and inspected, we will notify you regarding the status of your refund.

If the return is approved, the refund will be issued to the original payment method.

Please allow additional processing time for your bank or payment provider to post the refund to your account.

6. Return Shipping Costs

Unless the product arrived damaged, defective, or incorrect, the customer may be responsible for return shipping costs.

If the return is caused by an error on our part or a confirmed damaged or defective product, we will review the situation and may cover the applicable return shipping costs.

7. Exchanges

If you would like to exchange an eligible item, please contact us before returning it.

Exchanges are subject to product availability. If the requested replacement is unavailable, we may offer a refund instead.

8. Order Cancellations

If you need to cancel an order, contact us as soon as possible.

Orders that have already been processed or shipped may not be eligible for cancellation and may instead need to follow the return procedure.

9. Refund Delays

If an approved refund has not appeared in your account after the applicable processing period, first check with your bank or payment provider.

If you still have not received the refund, contact us at +1 817-799-7522.

10. Contact Us

For questions about returns or refunds, please contact:

Classic Card House
850 Northlake Dr
Coppell, TX 75019
United States

Phone: +1 817-799-7522

Website: classiccardhouse.shop

This Return & Refund Policy may be updated from time to time. Any changes will be posted on this page with an updated revision date.